We want you to be satisfied with every aspect of your experience. If for any reason you are dissatisfied, we would love to hear from you and have the opportunity to make you happy.
It is unusual to receive a damaged product from Ntwanano Wines. However, in the event you do experience a problem with a shipment, please let us know! We can replace your wine, issue you a Ntwanano Wines account credit or process a refund for your damaged items. The choice is yours.
Although the occasion is rare, if we made a packing error, we would like to resolve it for you! In the event that we shipped you incorrect items, we may ask you to hold on to those items and the existing packaging so that we can arrange for a return pick up. If you find that items are missing from your order, we are happy to assist you to process a new order, Ntwanano Wines account credit or a refund for your missing items. The choice is yours.
We are happy to assist with any returns for items purchased that you no longer want or need. Please let us know and we will arrange for the return and advise on expenses.
At Ntwanano Wines, we are proud to offer you some of the world’s best wines. We are also happy to help you choose wines and provide recommendations by our experts as well as both customer and professional ratings. While ratings, testimonials and reviews may influence your decision, the ultimate judgment is yours. Please let us know if you are dissatisfied with the quality or taste of any wine purchased and we will work with you to resolve it.
When an order is returned to our warehouse after several delivery attempts at the address provided by the customer, we are always happy to reship the order. Please contact us and we will assist you with the reshipment arrangements.
address is: https://ntwananowines.com
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